Issues With HP Sure Click In Windows 10
in regards to HP sure click, the odds are you did installi it, perhaps not intentionally but HP applications do not magickly install without providing notifications. It may also be the application was pre installed by HP and you unknowingly activated it
Issues with HP Sure Click in Windows 10
Basically, the above description for HP Sure Click reads like a very useful feature. Unfortunately the practice draws another image. For the first time I got in touch with the topic via Blog Reader Dekre. In the German blog post Killt Adobe Acrobat Prof XI Internet Explorer-Favoriten? I wrote in June 2018 about an observation from Dekre. He run into issues with Internet Explorer favorites, and he supposed, an Adobe Acrobat update might be the root cause. Later Dekre found out that it wasn't Adobe Acrobat that was causing the trouble, but HP Sure Click and its protective function. In a comment, Dekre wrote:
My issues has been caused by a security programs from HP, here specifically HP Sure Click and the browser add-on of this program. After I've deactivated this, it reactivated again, when IE 11 is restarted. I had always suspected the program. If you deactivate the services, it won't work. The respective add-on is still activated. If you have activated HP Sure Click correctly, you cannot choose within this program that it does not install an add-on in IE 11.
If you search a little on the web, you will come across some hits, where there are reports of trouble with HP Sure Click. In this article (deleted) in the Spiceworks Community from September 2018 a user writes about bigger issues.
As a solution, HP proposes to install the HP Sure Click version 4.1.0.5734 provided on the site. This means: With every update of Windows 10 you have to expect issues with HP Sure Click. Then you have to wait for an update of the software and install it. Given these issues, I'd rather uninstall HP Sure Click from the machines using the Control Panel.
Thanks for your response. What you suggested only works sometime. When I try to open a PDF file from the Internet, for some strange reason the version of Adobe Acrobat Reader DC executed is version 2021.001.20155 so each file I open is displayed in a separate window. If I open a PDF file that is on my computer, opening multiple PDF files are opened within the same windw and, checking the version of Adobe Acrobat Reader DC it is 21.05.20048. I don't understand how my computer is using two separate versions of Adobe Acrobat Reader DC. When I tried to reset the Adobe Preferences as described on the link you listed (C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]), for the last entry [version], the only folder listed is DC. In that folder there is no Preference folder. I also am not sure I understand how to create a new test user profile with full admin rights in Windows and how to use the application there.
For a PDF file that is on-line (on a website), I just click on the PDF file name which is a link to the PDF file, A pop-up appears asking me what I want to do: open it with my web browser, open it with Adobe Acrobat Reader, or save it. I choose "open with adobe Reader" and the file opens. This process has worked to open the files in ONE Window for many years. Now, it doesn't and apparently it opens Adobe Acrobat Reader DC version 2021.001.20155 which I don't understand how that version is used since when I open Adobe Acrobat Reader DC, the version shown is 21.05.20048. I have no idea of how to make a video of what happens when I open an online PDF file. The major question I have is WHY is this happening now when it worked correctly with opening PDF files in one Window for many years!
I am new to thisforum and posted the following as a reply in the thread \u201cOpen Multiple PDFs in one Window\u201d. I think I should have posted this in a new thread to have folks reconize it as a NEW post.\n \nI have Adobe Acrobat Reader DC (version 2021.001.20155) installed. I've followed the instructions in the thread \u201cOpen Multiple PDFs in one Window\u201d to get PDF files to open in one window but that is NOT happening. I even went so far as to reinstall Adobe Acrobat Reader DC (version 2021.001.20155) and have the setting in Preferences set as shown in the referenced thread to have PDF files open in one window but they continue to open in separate windows. I have restarted the software multiple times and have even restarted my computer. This used to work and I don't know what happened. My computer is running Windows 10.\nAny help would be appreciated.\nCarol\n \nMoving from Using the Community (which is about the forums) to the correct forum... 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I think I should have posted this in a new thread to have folks reconize it as a NEW post.\n \nI have Adobe Acrobat Reader DC (version 2021.001.20155) installed. I've followed the instructions in the thread \u201cOpen Multiple PDFs in one Window\u201d to get PDF files to open in one window but that is NOT happening. I even went so far as to reinstall Adobe Acrobat Reader DC (version 2021.001.20155) and have the setting in Preferences set as shown in the referenced thread to have PDF files open in one window but they continue to open in separate windows. I have restarted the software multiple times and have even restarted my computer. This used to work and I don't know what happened. My computer is running Windows 10.\nAny help would be appreciated.\nCarol\n \nMoving from Using the Community (which is about the forums) to the correct forum... 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